Here at Inbox Toys, we take pride in ensuring that your goods have been carefully picked and are packed with care to ensure that your item is not only of the highest possible quality, but that it arrives safely to your door. We recognise the importance of buying prestine collectibles and do the best we possibly can to ensure they remain that way.

Sometimes, items do become damaged in transit or there is some form of manufacturing defect. If this is the case with your item please contact Inbox Toys immediately via email to info@inboxtoys.com.au.

RETURNS AND EXCHANGES

Enquiries in regards to your returns or exchanges must be received by Inbox Toys within 15 days of you receiving your items at your nominated delivery address. Inbox Toys will be in contact with you within 2 business days after receiving your enquiry.

REFUNDS

Inbox Toys will only issue refunds, exchange products and/or issue store credit if the defective item is returned to us in the exact same condition it was received by the customer.

All refunds are at the discretion of Inbox Toys. Unless your item is deemed defective you will not be entitled to a refund.

Inbox Toys ships only new items (unless items are in our pre-owned/vintage category on our website) that are inspected for quality prior to shipments. Inbox Toys or the manufacturers do not have a mint condition guarantee. Claims for minor item packaging dents or scratches will not be accepted if the item is listed on our website. Any item that has a significantly noticeable box imperfection will be disclosed in the production information.

CHANGE OF MIND

Inbox Toys does not offer refunds for change of mind. In the event you would like to return your item for another product or store credit, the customer is liable for all shipping costs. The item must be returned in exactly the same condition it was received by the customer.

You must contact Inbox Toys to discuss any exchange within 15 days of receiving your item.

CONTACT US

If you have any questions on how to return your item to us, please email info@inboxtoys.com.au.